Overview
Global Search helps you quickly find any transaction, no matter which of your accounts it belongs to. All from a single search bar.
How it works
Just start typing a reference ID, invoice number, user document, or user email, and the dashboard will automatically search across all your accounts.
If the transaction is in your current account, you'll be taken directly to its details.
If it belongs to a different account, the system switches automatically and opens the transaction there.
This saves time and avoids the need to switch between accounts manually.
Results depend on your user role and account permissions. Some data may not be visible to all users.
What you can search
Start typing at least 4 characters to trigger the search. Real-time suggestions will appear as you type. You can type any of the following values:
Search type | Details | Example input | Matching results |
Reference ID | Searches by prefix. Type the beginning of the reference number. | 00012 |
|
Invoice ID | Also prefix-based. Useful for finding invoices without typing the full ID. | C1234 |
|
User document | National ID or document number associated with the user. | 12345678 | Matches document numbers |
User email | Email address of the user. Can search by the first few characters. | user@ |
💡 Tip: Prefix searches are helpful when you don't remember the full ID — just start with the first few characters.
Understanding the search results
Each result includes key details to help you confirm the right transaction before opening it:
Field | Description |
| Indicates the type of transaction. |
| The merchant's invoice or order ID, linked to your internal system. |
| The country of payment, shown by a flag and code (e.g., 🇧🇷 |
| The method used, such as Visa, Mastercard, Pix, or Boleto. |
| The current status (e.g., Paid, Pending, Rejected, Refunded). |
| The account ID where the transaction was found. Useful when you manage multiple accounts. |
Availability and notes
Both Payins (Payments, Refunds, Chargebacks) and Payouts are searchable.
Searches cover up to 1 year of transaction history.
More transaction types and data will be added in future updates.
Results may vary depending on your role and account permissions.