Why do I need bank details to refund some transactions and others not?

Why do I need bank details to refund some transactions and others not?

It depends on the payment method chosen by the customer when making the purchase.

  • For credit card transactions, the refund is done through the same credit card the purchase was made.
  • For alternative payment methods, as you do not have the bank info from the customer to apply for the refund, the bank info is needed to proceed - that is why an e-mail is sent to the user so they can fill out this information themselves and send it to you to process on your dashboard.

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