Where can I see and manage refunds?

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• Where can I see and manage chargebacks?

  Access the Merchant Dashboard and go to the Chargebacks section. You can check the status, and information of each chargeback received. For technical information about how to manage chargebacks, visit the dLocal documentation.

• My customer says they never received the refund, but I see it as completed on my dashboard. What does it mean?

  The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has been completed, it may have been canceled due to either one of these reasons: The bank details shared by the customer are incorrect. The ...

• Can I make a refund to a country different from the transaction?

  No, refunds can only be made to accounts in the country where the transaction was created.

• How long can I request a refund after the payment was approved?

  You can only request refunds for purchases that were made less than 180 days ago.

• Why was my refund rejected?

  There could be many reasons for refunds rejection: Reason Description Refund period exceeded If you intend to issue a refund after the refund period has expired your refund will be rejected. The refund period is the period of time in which a user can ...