Access the dashboard and go to the refunds tab on the side menu navigation: you can check the status, and information of each refund request. For technical information about refunds, visit the dLocal documentation.
The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has been completed, it may have been canceled due to either one of these reasons: The bank details shared by the customer are incorrect. The ...
Our chargebacks team will let you know if your documentation was successfully uploaded and the chargeback status will change to Dispute received. Please note the status will take a few seconds to update.