Where can I check and manage payments?
The payments can be checked in the Merchant Dashboard, where you can see all the transactions made using dLocal. Access the dashboard and go to the transactions tab: you can check the status, and information of each payment, by clicking on it.
Can I collect payments in the US and EU with dLocal?
dLocal is a payment company tailored to growing country markets (like Mexico, Brazil, and Indonesia) and their particularities. In Brazil, for example, only a small part of online purchases are made by using an international credit card, while the ...
My customer thinks they paid twice. What should I do?
In some cases, a customer can pay twice for the same ticket or bank transfer. In these cases, ask them to check if they received an email from dLocal. Most of the time we are able to detect these duplicated payments, and we contact your customer to ...
Why has my customer's transaction been canceled?
Payments with Alternative Payment Methods (cash, bank transfers, and e-wallets): Payment received after the expiration date. Payments without associated transactions. Payments with different amounts. Payments with credit or debit cards: Invalid ...
How long does it take for a payment to be processed?
Differently than card payments, cash payments (OXXO, Boleto, Efecty...) and bank transfers can take a couple of days to be cleared, after the customer completes the payment. The customers can generate the cash payment ticket, or bank transfer but pay ...
Which payment methods does dLocal offer?
dLocal offers different payment methods in each country, but they are mainly divided between Card methods (credit and debit), and APMs (alternative payment methods: bank transfer, cash payments, and e-wallets).