What does the different withdrawal statuses mean?

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• What are the different chargeback statuses?

  A chargeback can have different statuses.  Status Description Pending Chargeback starts with this status. No dispute documentation was provided so far. Dispute Received You have provided supporting documentation within the due time frame. In Dispute ...

• What does a refund "Pending" status mean?

  The pending status can mean that the refund in process, or that dLocal is waiting to receive the customer's bank account to proceed with it.

• What does the refund "Cancelled" status mean?

  A refund attempt can be canceled by the bank due to the wrong information provided. It is important to check and provide the correct information from the customer, to prevent the refund to be canceled, and to delay the customer to receive the money ...

• Can I make a refund to a country different from the transaction?

  No, refunds can only be made to accounts in the country where the transaction was created.

• My customer says they never received the refund, but I see it as completed on my dashboard. What does it mean?

  The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has been completed, it may have been canceled due to either one of these reasons: The bank details shared by the customer are incorrect. The ...