|
Status
|
Description
|
|
Pending
|
Chargeback starts with this status. No dispute documentation was provided so far.
|
|
Dispute Received
|
You have provided supporting documentation within the due time frame.
|
|
In Dispute
|
If dispute documentation was submitted (ended with 'Dispute received' status in the prior phase).
|
|
Completed
|
No dispute documentation was submitted (ended with 'Pending' status in the prior phase). Chargeback remains settled with the issued debit note.
|
|
Dispute Lost
|
The provided dispute documentation wasn’t enough to reverse chargeback. Chargeback remains settled with the issued debit note.
|
|
Reversal
|
The provided dispute documentation was successful to revert chargeback. A credit note for the same amount is issued to the merchant store in which the purchase was made.
|