My customer thinks they paid twice. What should I do?

My customer thinks they paid twice. What should I do?

In some cases, a customer can pay twice for the same ticket or bank transfer. In these cases, ask them to check if they received an email from dLocal. Most of the time we are able to detect these duplicated payments, and we contact your customer to refund one of them. If the customer wasn't contacted by dLocal, we can ask them for proof of payments, and contact our Customer Service team which will help you to validate it.
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