My customer says they never received the refund, but I see it as completed on my dashboard. What does it mean?
The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has been completed, it may have been canceled due to either one of these reasons:
- The bank details shared by the customer are incorrect.
- The bank did not authorize the receipt of the payment in your account.
You can contact our Customer Service team, which will help you to check what happened with this refund.