How long can I request a refund after the payment was approved?

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• Why was my refund rejected?

  There could be many reasons for refunds rejection: Reason Description Refund period exceeded If you intend to issue a refund after the refund period has expired your refund will be rejected. The refund period is the period of time in which a user can ...

• Why do I need bank details to refund some transactions and others not?

  It depends on the payment method chosen by the customer when making the purchase. For credit card transactions, the refund is done through the same credit card the purchase was made. For alternative payment methods, as you do not have the bank info ...

• My customer says they never received the refund, but I see it as completed on my dashboard. What does it mean?

  The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has been completed, it may have been canceled due to either one of these reasons: The bank details shared by the customer are incorrect. The ...

• How long does it take for a refund to be completed?

  For credit card payments: 3 business days (usually, it will appear as a credit on the next invoice). For cash payments and bank transfers: 5 business days after dLocal receives the customer's bank account details.

• How can I refund a transaction?

  You can refund a transaction through API or via our Merchant Dashboard. For using our dashboard, go to the transaction details and click Apply for a Refund. If you are a Shopify merchant, the refunds have to be made from your Shopify admin. For ...