How long a customer has to pay for a cash or bank transfer payment?
By standard, these payment methods have a 4-5 days expiration, but the best way is to check on the payment ticket the expiration date and pay before it.
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How long does it take for a payment to be processed?
Differently than card payments, cash payments (OXXO, Boleto, Efecty...) and bank transfers can take a couple of days to be cleared, after the customer completes the payment. The customers can generate the cash payment ticket, or bank transfer but pay ...
Which payment methods does dLocal offer?
dLocal offers different payment methods in each country, but they are mainly divided between Card methods (credit and debit), and APMs (alternative payment methods: bank transfer, cash payments, and e-wallets).
My customer thinks they paid twice. What should I do?
In some cases, a customer can pay twice for the same ticket or bank transfer. In these cases, ask them to check if they received an email from dLocal. Most of the time we are able to detect these duplicated payments, and we contact your customer to ...
Why has my customer's transaction been canceled?
Payments with Alternative Payment Methods (cash, bank transfers, and e-wallets): Payment received after the expiration date. Payments without associated transactions. Payments with different amounts. Payments with credit or debit cards: Invalid ...
My customer has paid but I can't locate the funds/transaction in my account.
If a customer claims to have paid for a transaction, but the transaction is still pending, please check when the transaction was created. Alternative payment methods can take up to 2 days to be approved. After this period, you can ask your customer ...