How do I know when a transaction is approved?
dLocal automatically updates the transaction status, once we detect that your customer has paid for it. Accessing the dashboard you will be able to check the transaction status description.
My customer has paid but I can't locate the funds/transaction in my account.
If a customer claims to have paid for a transaction, but the transaction is still pending, please check when the transaction was created. Alternative payment methods can take up to 2 days to be approved. After this period, you can ask your customer ...
Why has my customer's transaction been canceled?
Payments with Alternative Payment Methods (cash, bank transfers, and e-wallets): Payment received after the expiration date. Payments without associated transactions. Payments with different amounts. Payments with credit or debit cards: Invalid ...
How can I filter transactions in the Merchant Dashboard?
dLocal's Merchant Dashboard allows you to filter transactions by date, payment method, status, invoice number, country, and much more. You can use the search bar located at the top of the page or the date range fields. Transaction details: You can ...
What are pending transactions?
Cash payments (OXXO, Boleto, Efecty...) and Bank transfers can take 1-2 business days to be cleared. Most are cleared on the next business day (if the customer paid for it yesterday, we would receive the money today). Sometimes the customers print ...
In which ways can I filter Payins transactions on my dashboard?
dLocal's merchant dashboard allows you to filter transactions by date, payment method, status, invoice number, country, and much more. You can use the search bar located at the top of the page or the date range fields. Transaction details: You can ...