How do I know when a refund is completed?

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• My customer says they never received the refund, but I see it as completed on my dashboard. What does it mean?

  The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has been completed, it may have been canceled due to either one of these reasons: The bank details shared by the customer are incorrect. The ...

• How long does it take for a refund to be completed?

  For credit card payments: 3 business days (usually, it will appear as a credit on the next invoice). For cash payments and bank transfers: 5 business days after dLocal receives the customer's bank account details.

• Why was my refund rejected?

  There could be many reasons for refunds rejection: Reason Description Refund period exceeded If you intend to issue a refund after the refund period has expired your refund will be rejected. The refund period is the period of time in which a user can ...

• How can I refund a transaction?

  You can refund a transaction through API or via our Merchant Dashboard. For using our dashboard, go to the transaction details and click Apply for a Refund. If you are a Shopify merchant, the refunds have to be made from your Shopify admin. For ...

• What does a refund "Pending" status mean?

  The pending status can mean that the refund in process, or that dLocal is waiting to receive the customer's bank account to proceed with it.