How do I know when a refund is completed?
The status will be automatically updated by dLocal, and the status will change to refunded on the merchant dashboard
for the transaction.
My customer says they never received the refund, but I see it as completed on my dashboard. What does it mean?
The maximum period for receiving a cash payment or bank transfer refund is 5 working days. If this period has been completed, it may have been canceled due to either one of these reasons: The bank details shared by the customer are incorrect. The ...
How long does it take for a refund to be completed?
For credit card payments: 3 business days (usually, it will appear as a credit on the next invoice). For cash payments and bank transfers: 5 business days after dLocal receives the customer's bank account details.
Why was my refund rejected?
There could be many reasons for refunds rejection: Reason Description Refund period exceeded If you intend to issue a refund after the refund period has expired your refund will be rejected. The refund period is the period of time in which a user can ...
How can I refund a transaction?
You can refund a transaction through API or via our Merchant Dashboard. For using our dashboard, go to the transaction details and click Apply for a Refund. If you are a Shopify merchant, the refunds have to be made from your Shopify admin. For ...
What does a refund "Pending" status mean?
The pending status can mean that the refund in process, or that dLocal is waiting to receive the customer's bank account to proceed with it.