How can I refund a transaction?

How can I refund a transaction?

You can refund a transaction through API or via our Merchant Dashboard.

For using our dashboard, go to the transaction details and click Apply for a Refund. If you are a Shopify merchant, the refunds have to be made from your Shopify admin.

For technical information about how to refund a transaction, visit the dLocal documentation. 


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      No, refunds can only be made to accounts in the country where the transaction was created.

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      There could be many reasons for refunds rejection: Reason Description Refund period exceeded If you intend to issue a refund after the refund period has expired your refund will be rejected. The refund period is the period of time in which a user can ...

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      It depends on the case - if the refund is already being processed or has already been finished, it cannot be canceled anymore. You can also cancel a refund through the dashboard by clicking on the transaction that is being refunded. For technical ...

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      The status will be automatically updated by dLocal, and the status will change to refunded on the merchant dashboard for the transaction.

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