How can I dispute a chargeback?
- Start by clicking the "Dispute" button in the Merchant Dashboard chargeback detail view.
- Proceed to drag the PDF files to the window, or search for them through the "Choose file" link. You can also input any comments you esteem relevant in the "Comment" section, dLocal's dispute team will receive those comments. Uploaded documentation is listed for your review.
- Lastly, click the "Submit" button.
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What is a chargeback?
When a cardholder has an issue with a charge on their credit card, they can contact their bank to dispute the purchase. The cardholder can be one of your customers or someone who believes that their card was used on your store without their ...
What are the different chargeback statuses?
A chargeback can have different statuses. Status Description Pending Chargeback starts with this status. No dispute documentation was provided so far. Dispute Received You have provided supporting documentation within the due time frame. In Dispute ...
How do I know if we have disputed the chargeback correctly?
Our chargebacks team will let you know if your documentation was successfully uploaded and the chargeback status will change to Dispute received. Please note the status will take a few seconds to update.
After we dispute the chargeback, how long does it take for the resolution?
The resolution can take up to 150 days.
Where can I see and manage chargebacks?
Access the Merchant Dashboard and go to the Chargebacks section. You can check the status, and information of each chargeback received. For technical information about how to manage chargebacks, visit the dLocal documentation.