How can I cancel a refund?
It depends on the case - if the refund is already being processed or has already been finished, it cannot be canceled anymore. You can also cancel a refund through the dashboard by clicking on the transaction that is being refunded.
Why was my refund rejected?
There could be many reasons for refunds rejection: Reason Description Refund period exceeded If you intend to issue a refund after the refund period has expired your refund will be rejected. The refund period is the period of time in which a user can ...
How can I refund a transaction?
You can refund a transaction through API or via our Merchant Dashboard. For using our dashboard, go to the transaction details and click Apply for a Refund. If you are a Shopify merchant, the refunds have to be made from your Shopify admin. For ...
What does a refund "Pending" status mean?
The pending status can mean that the refund in process, or that dLocal is waiting to receive the customer's bank account to proceed with it.
What does the refund "Cancelled" status mean?
A refund attempt can be canceled by the bank due to the wrong information provided. It is important to check and provide the correct information from the customer, to prevent the refund to be canceled, and to delay the customer to receive the money ...
My customer says their refund link expired. What do I do?
If the customer did not open the link 2 times within the 7 day period, the link should be valid. If not valid, the refund attempt is canceled and you can simply apply for the refund again on your end normally. Please make sure to tell your customers ...