Can I make a refund to a country different from the transaction?
No, refunds can only be made to accounts in the country where the transaction was created.
How can I refund a transaction?
You can refund a transaction through API or via our Merchant Dashboard. For using our dashboard, go to the transaction details and click Apply for a Refund. If you are a Shopify merchant, the refunds have to be made from your Shopify admin. For ...
Why was my refund rejected?
There could be many reasons for refunds rejection: Reason Description Refund period exceeded If you intend to issue a refund after the refund period has expired your refund will be rejected. The refund period is the period of time in which a user can ...
How can I cancel a refund?
It depends on the case - if the refund is already being processed or has already been finished, it cannot be canceled anymore. You can also cancel a refund through the dashboard by clicking on the transaction that is being refunded. For technical ...
My customer says their refund link expired. What do I do?
If the customer did not open the link 2 times within the 7 day period, the link should be valid. If not valid, the refund attempt is canceled and you can simply apply for the refund again on your end normally. Please make sure to tell your customers ...
What does the different withdrawal statuses mean?
A withdrawal can have different statuses. Status Description Pending It means that the withdrawal is being processed and that the funds have not been transferred yet to your bank account. Completed The withdrawal has been completed and the funds ...