What does the refund "Cancelled" status mean?
A refund attempt can be canceled by the bank due to the wrong information provided. It is important to check and provide the correct information from the customer, to prevent the refund to be canceled, and to delay the customer to receive the money ...
Can I collect payments in the US and EU with dLocal?
dLocal is a payment company tailored to growing country markets (like Mexico, Brazil, and Indonesia) and their particularities. In Brazil, for example, only a small part of online purchases are made by using an international credit card, while the ...
What does "Payins" mean?
Payin is the process where dLocal enables you to collect money from your customers. The funds can be received through card payments (debit or credit), or alternative payment methods (APMs).
Which payment methods does dLocal offer?
dLocal offers different payment methods in each country, but they are mainly divided between Card methods (credit and debit), and APMs (alternative payment methods: bank transfer, cash payments, and e-wallets).
How long does it take for a payment to be processed?
Differently than card payments, cash payments (OXXO, Boleto, Efecty...) and bank transfers can take a couple of days to be cleared, after the customer completes the payment. The customers can generate the cash payment ticket, or bank transfer but pay ...