Popular Articles
Can I whitelist IP addresses?
Yes. In order to add an IP address, enter the address in the "IP address or range" field and click on the green "Add" button.
What does the refund "Cancelled" status mean?
A refund attempt can be canceled by the bank due to the wrong information provided. It is important to check and provide the correct information from the customer, to prevent the refund to be canceled, and to delay the customer to receive the money ...
How do I know when a transaction is approved?
dLocal automatically updates the transaction status, once we detect that your customer has paid for it. Accessing the dashboard you will be able to check the transaction status description. Alternative payment methods take a little longer to be ...
What are the credentials?
Use your credentials to connect with dLocal securely. The credentials are given to you by dLocal in order for you to validate a transaction via API, or to connect to your e-commerce platform provider. There are two types of credentials that you can ...
How long can I request a refund after the payment was approved?
You can only request refunds for purchases that were made less than 180 days ago.