Popular Articles
What does the refund "Cancelled" status mean?
A refund attempt can be canceled by the bank due to the wrong information provided. It is important to check and provide the correct information from the customer, to prevent the refund to be canceled, and to delay the customer to receive the money ...
How do I know when a transaction is approved?
dLocal automatically updates the transaction status, once we detect that your customer has paid for it. Accessing the dashboard you will be able to check the transaction status description. Alternative payment methods take a little longer to be ...
How long can I request a refund after the payment was approved?
You can only request refunds for purchases that were made less than 180 days ago.
Can I collect payments in the US and EU with dLocal?
dLocal is a payment company tailored to growing country markets (like Mexico, Brazil, and Indonesia) and their particularities. In Brazil, for example, only a small part of online purchases are made by using an international credit card, while the ...
What does "Payins" mean?
Payin is the process where dLocal enables you to collect money from your customers. The funds can be received through card payments (debit or credit), or alternative payment methods (APMs).