From the Users section in your dashboard, you can easily view, update, and control who can do what.
How to create a user
Easily invite new team members to your account and manage their access from the Users section in your dashboard.
1. Go to Settings → Users.
2. Click on Add user.
Email: the user's email address. They'll receive an invitation to join the dashboard.
Name: the user's full name.
Accounts: Specific accounts that the user can access in the dashboard.
Roles: select the appropriate roles for this user.
3. Fill out the form with the user's details and assign the appropriate role.
4. The user will receive an email invitation to join the dashboard.
They'll need to accept the invite and follow the steps to set up their password—unless your organization uses Single Sign-On (SSO), in which case this step isn't required.
→ See: Setting up your user account in the Merchant Dashboard.
Adding a teammate who already has a dLocal account
If you try to add a user whose email is already registered with dLocal — for example, a colleague who already has access to another account in your organization — the dashboard now offers a one-click way to grant them access to the current account, directly from the same invite form.
Go to Settings → Users → Add user.
Enter the email of the teammate you want to add.
If the email is already in dLocal, you'll see a prompt: "User [Email] already exists in the system. Would you like to grant them access to [Current Account Name] instead?"
Click Yes, grant access, choose the role for this account, and you're done. The teammate keeps their existing access elsewhere and gains access to the current account.
💡 Tip: You'll only see this prompt if you have permission to invite users on every account the existing teammate already belongs to. If you don't, ask the admin of the missing accounts to grant access from their side.
You can change the role on this account at any time afterwards from Settings → Users.
How to view or update user roles
1. Go to Settings → Users.
2. Click on a user to see their details and current roles.
3. Use the Role dropdown to update their access.
Only Admins and User Admins can assign or remove roles.
Best practices
We recommend assigning high-risk permissions, such as requesting withdrawals, managing payouts, editing account settings, or viewing API credentials, only to users who absolutely need them.